Remify User Agreement

This is a contract between you as an individual (“You or “Your”) and remify.net or remify.org or Remify.co.za (“Remify” or “Us” or “Our” or “We”) By signing up to use an account through Remify.org or Remify.co.za or Remify.co.zw, or any associated websites, APIs, or mobile applications (collectively the “Remify Site”), you agree that you have read, understood, and accept all of the terms and conditions contained in this Agreement, as well as our Privacy Policy.

IF YOU DO NOT ACCEPT THESE TERMS OF SERVICE, DO NOT ACCESS THIS SITE AND DO NOT USE ANY OF REMIFY SERVICES, PRODUCTS AND CONTENT.

How to contact us

TThis site is owned and operated by Remify. You can contact us at any time. Please send us any questions, requests or general correspondence by contacting our support though opening a ticket on the website or through our email “support@remify.net”.

Our conditions of use

  • It should be noted that if you have registered or are using our site you have accepted our terms and conditions. You are required to be at least 18 years old to send money through Remify or to open an account at remify.net or remify.org or Remify.co.za. Any information that you provide must be true, accurate and correct. Remify reserves the right to change our terms and conditions without notice. The User of the site has the responsibility to ensure that they have read and understand our terms and conditions before sending money through our site!
  • may collect information about you and your computer or mobile device including but not limited to IP address, location information, operating system and browser type. We may also use cookies and sessions to further gather information about Remify Users for security reasons. Your session activities are tracked! Most actions performed on our site are logged for security reasons!
  • You may only act on your own behalf. Your account can not be used to act as an intermediary or broker for any person or entity. You may only use your own account to send money through Remify and you may only use one user account at a time for sending money. You are responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers (PINs), or any other codes that you use to access remify.net or remify.org or remify.co.za. You are not allowed to sell, borrow, share or otherwise make available your account or any detail necessary to access your account to people or entities other than yourself.
  • Your account must not contain misleading or fraudulent information, including, but not limited to having a non-personal phone number, creating fake reputation information for your account, faking your country of origin or providing fraudulent identification documents.
    We may at any time require you to complete our ID verification process and may also require you to submit additional identification documents to Remify if we deem it necessary. Failing to complete ID verification will be considered a violation of this agreement.
  • reserves the right to close, suspend, or limit your access to your account or to other Services we offer if fraudulent activities are suspected from you or anyone else. We may also use proprietary fraud and risk modelling when assessing the risk associated with your account. Once resolved in a manner deemed fit by Remify Your account may once again be opened!
  • Users are cautioned to take care when sending money through our site as an error could result in a loss that is irreversible!
  • Sending money transactions can only be cancelled before making a transfer or sending the money. Transactions effected on the site are binding and cannot be cancelled or reversed after making the transfer or sending the money.
  • If the transaction doesn’t go as planned, you can always dispute the transaction and Remify will investigate and resolve the dispute. After the release of Escrow or after the transaction is complete, the transaction can no longer be disputed. Users are cautioned to only confirm receipt of money or cash transfers by verifying through their account balances or statements and not basing on email or sms notifications as these may be fraudulent.
  • Payments must be conducted through bank accounts, ecocash or any other accounts applicable, that are opened and operated in Your own name as is registered on Remify.
  • Cash deposits to our bank account will incur additional processing fees. Please refer to our Sending Money Methods page for the detailed fees.
  • Remify is a separate s a separate legal entity to any bank or Ecocash and does not guarantee bank or Ecocash transfer clearance times and will not be liable for any delays.
  • This service is provided without warranty of any kind and Remify does not guarantee that the site will be available 100% of the time. You acknowledge and accept that the website may become unavailable from time to time due to various circumstances and that Remify will not be liable for any losses resulting from delayed transactions due to the system or service becoming unavailable.
  • cannot and does not guarantee the currency equivalent rates. The currency equivalent rates are set by the advertiser and agreed upon by the other User when they choose and select to transact through the respective advertisement.
  • The law of the republic of South Africa shall apply in the event of legal action. You agree that you will not use our services, website or products for any illegal activities.

Privacy Policy

At Remify, we value your privacy and strive to protect your personal information. “Personal information” refers to any information from which your identity could reasonably be ascertained. Remify will only collect and use your personal information in accordance with this Privacy Policy and the terms of your agreements with Remify.

In order to enable us to deal with your inquiries, open and operate an account or to generally provide you with our products and services and comply with laws and regulations, we may need to and/or may be required to collect, record, hold, use, disclose and store (i.e. “process”) personal information and financial information about you, including but not limited to:

  • personal information to establish your identity and background;
  • personal information that you provide when you apply for any of our products and services.

How we collect personal information

We obtain personal information in various ways, including but not limited to:

  • when you register an account with Remify through our website
  • through your relationship with us, for example information provided by you when using our products or services, when taking part in customer surveys, competitions and promotions;
  • from an analysis of the way you use and manage your account with us, from the transactions you make and from the transactions which are made to/from your account;
  • when you contact Remify through various methods such as application forms, email, letters and telephone calls. If you contact us or we contact you using telephone, we may monitor or record the phone call for quality assurance, training and security purposes;
  • when we obtain any data and information from third parties (e.g. credit reference agencies, regulatory and enforcement agencies, identity verification services) and/or
  • from such other sources in respect of which you have given your consent to disclose information relating to you and/or where not otherwise restricted.

How we use your personal information

Other than as stated above, we may use your personal information for one or more of the following purposes:

  • to verify your account in accordance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations;
  • to assess your application for our products and services;
  • to manage and maintain your account with us;
  • to better manage our business and your relationship with us;
  • to improve our products and services and to develop new products and services;
  • to notify you about benefits and changes to the features of products and services;
  • to administer offers, competitions and promotions;
  • to respond to your enquiries and complaints and to generally resolve disputes;
  • to update, consolidate and improve the accuracy of our records;
  • to produce data, reports and statistics which have been anonymised or aggregated in a manner that does not identify you as an individual;
  • to conduct research for analytical purposes including but not limited to data mining and analysis of your transactions with us;
  • to meet the disclosure requirements of any law binding on Remify;
  • for audit, compliance and risk management purposes;
  • to assess financial and insurance risks;
  • to conduct anti-money laundering checks; for crime detection, prevention and prosecution; to comply with any sanction requirements;
  • for any other purpose that is required or permitted by any law, regulations, guidelines or relevant regulatory authorities.

Please be assured that we will ask for your consent before using your personal information for a purpose other than those set out in this Privacy Policy and in the terms in your agreements with remify.net or remify.org or remify.co.za.

Disclosure of personal information

As a part of providing you with our products and services, and for the management and operations of these products and services, and to comply with legal and regulatory requirements, we may be required or need to disclose information about you and your account with us to the following third parties:

  • companies and organisations that act as our agents, affiliates and/or professional advisers;
  • companies and organisations that assist us in processing or otherwise fulfilling transactions that you have requested;
  • law enforcement, regulatory and governmental agencies;
  • your advisers (including but not limited to accountants, auditors, lawyers, financial advisers or other professional advisers) where authorised by you;
  • any other person notified by you as authorised to give instructions or to use the accounts, facilities, products or services on your behalf.

The aforementioned third parties may in some instances be located outside of your country.

We will otherwise treat your personal information as private and confidential and will not disclose your information to anyone outside Remify except:

  • where you have given permission;
  • where we are required or permitted to do so by law;
  • where required or authorised by any order of court, tribunal or authority, whether governmental or quasi-governmental with jurisdiction over Remify;
  • where we may transfer rights and obligations pursuant to our agreement with you;
  • where we are required to meet our obligations to any relevant regulatory authority (whether in or outside your country).

Security of your personal information

Remify places great importance on ensuring the security of your personal information. We regularly review and implement up-to-date technical and organisational security measures when processing your personal information. Employees of Remify are trained to handle the personal information securely and with utmost respect, failing which they may be subject to disciplinary action.

Additional matters relating to personal information

Retention of personal information

Remify will retain your personal information in compliance with this Privacy Policy and the terms and conditions of your agreements with Remify for the duration of your relationship with us, and afterwards for such period as may be necessary to protect the interests of Remify and its Users, and as required by Remify’s relevant policies, and as required by the law.

Incomplete personal information

Where indicated (for example in application forms or account opening forms), it is obligatory to provide your personal information to us to enable us to process your application for our products or services. Should you decline to provide such obligatory personal information, we may not be able to process your application/request or provide you with our products or services.

Your right to access and update your personal information

You have a right to access your personal information. Please contact customer support if you wish to have access to your personal information. Remify will take steps to verify your identity before fulfilling your request.

If there are any changes to your personal data or if you believe that the personal data, we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us so that we may take steps to update your personal data. Remify may use its discretion in allowing the corrections requested and/or may require further documentary evidence of the new information to avoid fraud and inaccuracy.

Revisions to this Privacy Policy

This Privacy Policy may be revised from time to time. If there are any material changes, Remify will notify you (e.g. by email communication or posting a prominent notice).

Contacting Remify in relation to personal information

Should you have any query in relation to this Privacy Policy or how we handle your personal information, please submit a support ticket or send an email to support@remify.net.